Implementation Manager

2 weeks ago

Minneapolis, Minnesota, United States Center LLC Full time
About Center LLC

Center LLC is a hyper-growth SaaS company backed by the co-founder of Concur. We're building forward-looking technology to simplify how people work.

Job Title: Implementation Manager

We're seeking an Implementation Manager to join our team. As an Implementation Manager, you will be responsible for the initial success & deployment of our prospects and newest customers. You will focus on building the relationship, listening to the needs of the customer, and turning business process into an optimal Center setup for maximum value to the customer.

Key Responsibilities:
  • Establish a strong relationship with your customers
  • Partner with the Sales organization for a warm handoff from commitment to adoption
  • Engage with a prospect during Sales cycle to assist with requirements & functionality
  • Actively listen to the customer's challenges and prioritize a solution
  • Collaborate with customer to ensure satisfaction and identify opportunities to add value
  • Meet all deadlines through a self-driven mindset & deliver on promises to customers
  • Manage expectations of customers and mitigate risk
  • Plan, design & configure our customers deployments from Sale to Adoption
  • Independently plan, organize, and manage deployments for multiple customers
  • Lead the customer through consultation and analysis of their requirements & business processes
  • Consult and guide the customer with recommendations and best practices
  • Configure Center Expense to the customer requirements incorporating best practices
  • Coordinate and validate the integration of data from Center to other tools
  • Train customers and prepare end users
  • Partner with the customer during critical/early stages of the relationship
  • Focus on the value our product(s) bring to the customer and strive to deliver value at each interaction
  • Drive adoption early in the journey through specific and personalized use cases
  • Maintain the momentum of the project through visible value and active listening to overcome objections
  • Act as the point of contact for escalations
  • Identify the health of the customer early in their journey
  • Prepare the customer for later stages of the customer journey
  • Provide exemplary customer service through every engagement (project, email, case, and call) with the customer
  • Partner with the customer to address needs & deliver positive outcomes
  • Present complex ideas both written and verbal that are organized and professional
  • Identify customer needs using common characteristics, use cases, and best practices
  • Demonstrate empathy & responsibility
Requirements:
  • 2-3+ years of job relevant experience
  • Education Bachelor's degree in Business or Information Technology or equivalent work experience
  • Experience in project management, consulting and/or software implementation experience
  • Effective oral and written communication skills
  • Proficient in the use of Microsoft Office suite of software
  • Knowledge of cloud products and services
  • Strong presentation skills
  • Ability to travel as needed
What We Offer:
  • $80,000 - $90,000 a year
  • Excellent compensation package for all Center employees
  • Competitive salary, performance bonus, generous paid time off, comprehensive health benefits and 401(k) participation
  • Self-Managed PTO plan, 9 Paid Holiday's, Paid Parental Leave, Commuter Stipend, and health care benefits including Medical, Dental, Vision, Long Term Disability, Base Life, AD&D, FSA, Commuter and 401(k)

We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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