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Customer Service Liaison
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at ALANIZ LLC. As a key member of our Client Services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless communication and exceptional customer service.
Key Responsibilities:- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Communication and Coordination: Effectively communicate with clients, internal teams, and stakeholders to ensure timely and accurate information exchange.
- Business Rule Compliance: Ensure adherence to client-specific business rules, standards, and deliverables to maintain high-quality service levels.
- Quality Control and Assurance: Perform quality checks on client work, ensuring accuracy and attention to detail.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and productivity.
- Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with clients and internal stakeholders.
- Business Acumen: Understanding of business principles, including marketing, sales, and customer service.
- Technical Skills: Proficiency in Microsoft Office applications, particularly Word and Excel.
- Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Competitive Salary and Benefits: We offer a comprehensive compensation package, including a competitive salary and benefits.
- Opportunities for Growth and Development: We are committed to helping our employees grow and develop their careers, with opportunities for professional growth and advancement.
- Diverse and Inclusive Work Environment: We pride ourselves on creating a diverse and inclusive work environment, where everyone feels valued and respected.