Customer Service Representative

2 weeks ago


Silver Spring, Maryland, United States Opus Inspection Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Opus Inspection. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Waiver Procedures: Explain waiver procedures to clients, review applications for waivers, and perform waiver inspections to ensure compliance with MVA regulations.
  • Test Results: Provide test results to clients in a clear and concise manner.
  • Extension Requests: Assist clients with extension requests, issue extensions in accordance with state guidelines, and ensure timely completion of tasks.
  • Facility Maintenance: Perform janitorial and facility care tasks as required to maintain a clean and safe working environment.
  • Emissions Testing: Perform emissions tests as needed to ensure compliance with regulatory requirements.
  • Additional Duties: Perform other duties as assigned by station management to support the smooth operation of our facility.
Requirements
  • Education: High school diploma or equivalent.
  • Certification: Successful completion of certification training program for customer service/emissions testing.
  • Knowledge and Skills: Thorough knowledge of test procedures, automotive knowledge, and/or customer service background is preferred but not required.
  • Communication Skills: Excellent organization skills with keen attention to detail and ability to communicate politely with the general public.
  • Physical Demands: Frequent standing, up to 90% of the time, and ability to perform emissions testing as needed.


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