Customer Service Professional

5 days ago


Philadelphia, Pennsylvania, United States Regency Management Services, LLC Full time
Job Description:
We are seeking a skilled Customer Service Representative to join our dynamic call center team located in Blue Grass, PA. As a Customer Service Representative, you will be responsible for providing exceptional assistance to our valued customers. You will manage incoming calls promptly and use your solid interpersonal and problem-solving skills to resolve any issues or concerns of callers while maintaining a complete and accurate daily log.

Key Responsibilities:
  • Fulfill customer inquiries and resolve issues in a timely manner
  • Communicate effectively with customers via phone and written correspondence
  • Maintain accurate records of customer interactions
  • Work collaboratively with the team to achieve sales goals and customer satisfaction targets

Requirements:
  • Ability to work well in a fast-paced, team-oriented environment
  • Strong communication and interpersonal skills
  • Ability to use sound judgment in resolving problems
  • Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
  • Ability to work a retail schedule, including nights, holidays, and Saturdays
  • Prior customer service experience preferred
  • High School Diploma or equivalent
  • Bilingual a plus

Benefits:
  • Medical, dental, vision, life insurance, disability benefits, including dependent coverage; Paid vacation
  • Recognition and reward programs
  • 401(k) retirement savings plan
  • Generous employee purchase policy
  • Paid training

About Us: Regency Management Services, LLC is an equal employment opportunity employer committed to diversity and inclusion. We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience.

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