Customer Service Professional
5 days ago
We are seeking a skilled Customer Service Representative to join our dynamic call center team located in Blue Grass, PA. As a Customer Service Representative, you will be responsible for providing exceptional assistance to our valued customers. You will manage incoming calls promptly and use your solid interpersonal and problem-solving skills to resolve any issues or concerns of callers while maintaining a complete and accurate daily log.
Key Responsibilities:
- Fulfill customer inquiries and resolve issues in a timely manner
- Communicate effectively with customers via phone and written correspondence
- Maintain accurate records of customer interactions
- Work collaboratively with the team to achieve sales goals and customer satisfaction targets
Requirements:
- Ability to work well in a fast-paced, team-oriented environment
- Strong communication and interpersonal skills
- Ability to use sound judgment in resolving problems
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
- Ability to work a retail schedule, including nights, holidays, and Saturdays
- Prior customer service experience preferred
- High School Diploma or equivalent
- Bilingual a plus
Benefits:
- Medical, dental, vision, life insurance, disability benefits, including dependent coverage; Paid vacation
- Recognition and reward programs
- 401(k) retirement savings plan
- Generous employee purchase policy
- Paid training
About Us: Regency Management Services, LLC is an equal employment opportunity employer committed to diversity and inclusion. We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience.
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