Night Auditor

Cabot Citrus Farms is a premier resort destination that offers a unique blend of world-class golf, luxury accommodations, and real estate opportunities. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.

We are seeking a highly skilled and motivated Night Auditor to join our team at Cabot Citrus Farms. As a Night Auditor, you will be responsible for reconciling financial transactions, managing hotel reservations, and addressing guest inquiries during the overnight shift. This is a critical role that requires attention to detail, excellent communication skills, and a commitment to providing exceptional customer service.

• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Monitor all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports for the business day.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Maintaining working relationships and communicating with all departments.
• Verifying that accurate room status information is maintained and properly communicated.
• Resolving guest problems quickly, efficiently, and courteously.
• Updating group information. Maintaining, monitoring, and preparing group requirements. Relaying information to appropriate personnel.
• Following all cash-handling, check-cashing, and credit policies.
• Requiring all front office employees to wear proper uniforms at all times.
• Upholding the hotel's commitment to hospitality.
• Preparing performance reports related to the front office.
• Maximizing room revenue and occupancy by reviewing status daily. Analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Preparing occupancy forecasting.
• Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Always ensure that you are attentive, friendly, helpful, and courteous to all guests' managers and other employees.
• Monitoring all V.I.P.'s special guests and requests.
• Maintaining required parts of all front office and stationery supplies.
• Reviewing daily front office work and activity reports generated by the front office manager.
• Reviewing Front office logbook and Guest feedback forms daily.
• Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Contribute to pre-opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Minimum of one year of front office or supervisory experience; preferably at a high-end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, and motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency, and a high degree of attention to detail.
• Focus attention on guest needs, remaining calm and courteous always.
• Florida Driver's License or ability to obtain one.
• Work flexible hours – weekends, evenings, and overtime as required.
• Excels in a team environment.

• Working in an outdoor environment (i.e.: sun, wind, rain)
• Ascending and descending stairs and ramps
• Must be able to stand and exert well-paced mobility for long periods- up to 5 hours at a time.
• Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
• Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.