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Aftermarket Dispatch Coordinator

1 month ago


Mooresville, North Carolina, United States Factory Cleaning Equipment by Jon-Don LLC Full time
Job Title: Aftermarket Dispatch Coordinator

Factory Cleaning Equipment by Jon-Don LLC is seeking a highly organized and detail-oriented Aftermarket Dispatch Coordinator to join our team. As a key member of our operations team, you will be responsible for overseeing the implementation and maintenance of our systems, procedures, and policies.

Key Responsibilities:

  • Creation of work orders and dispatching internal resources
  • Reviewing work orders for accuracy and completeness
  • Managing a personal and shared email account for customer requests
  • Managing assigned reports and submitting completed work for billing
  • Communicating with customers on repairs and parts availability
  • Collaborating with internal teams to drive service and PM volume
  • Updating customers on job status and upselling other FCE product offerings
  • Maintaining accuracy of date for internal and external company assets

Requirements:

  • High school diploma or G.E.D. equivalent required
  • Equivalent combination of education and/or experience will be considered
  • General understanding of dispatch processes and procedures
  • Working knowledge of Microsoft Office (e.g., Word, Excel, Outlook)
  • Excellent computer skills and communication skills
  • Ability to maintain a high level of accuracy in preparing and entering data
  • Ability to effectively apply analytical and problem-solving skills
  • Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines

About Us:

Factory Cleaning Equipment by Jon-Don LLC is a market leader in the industrial floor cleaning machine and chemical industry. With offices in Aurora, IL, Charlotte, NC, Lakeland, FL, Euless, TX, and Savannah, GA, we sell the top brands of industrial cleaning equipment and our private branded cleaning chemicals. We have achieved double-digit profit growth for each of the last 5 years.

What We Offer:

  • A fun and cooperative work environment with a great work/life balance
  • Opportunities for growth and development within the company
  • A competitive salary and benefits package
  • A chance to work with a market leader in the industrial cleaning equipment industry

How to Apply:

If you are a motivated and organized individual with a passion for logistics and customer service, please submit your application, including your resume and a cover letter, to [insert contact information].