Service Team Member

2 weeks ago


Westwood, Massachusetts, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, provide product information, and make recommendations to enhance their shopping experience.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Participate in visual merchandising and store recovery, maintaining a clean and organized store environment.
  • Assist with inventory management, receiving, and stocking merchandise.
  • Support shrink and safety programs, adhering to company policies and procedures.
  • Collaborate with colleagues to achieve sales goals, promote products, and drive customer engagement.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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