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Sales and Customer Experience Specialist

2 months ago

Jackson, Tennessee, United States CarMax Full time
About the Role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
  • Vehicle Condition Assessments: Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
  • Inventory Management: Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory.
  • Quality Control: Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
  • Administrative Duties: Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
  • Service Appointments: Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
Requirements
  • Communication Skills: Demonstrate exceptional communication skills.
  • Confidence and Product Knowledge: Display confidence in self, the product, and CarMax.
  • Relationship Building: Ability to build and maintain strong relationships.
  • Team Behaviors: Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun.
  • Decision Making: Balance the needs of the Customer and the business when making decisions.
  • Customer Focus: Seek to fully understand and meet Customer needs.
  • Problem Solving: Create win-win solutions to Customer issues.
  • Attention to Detail: Get work done well, on time, and follow the right process.
  • Process Improvement: Drive work processes and pay close attention to detail.
  • Physical Demands: Perform multiple duties in a high-energy, fast-paced working environment. Read, interpret, and transcribe data in order to maintain accurate records. Lift objects that weigh as much as 25 lbs.
Education and Experience
  • Education: High School Diploma, or equivalent.
  • Experience: Sales and customer service experience, in an area such as retail, preferred.
  • Driver's License: Valid Driver's License.
  • Technical Skills: Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred.