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Technical Consultant

1 month ago

Columbus, Ohio, United States Abbott Laboratories Full time
About the Role

Abbott Laboratories is seeking a highly skilled Technical Consultant to join our Rapid Diagnostics, Infectious Disease division. As a Technical Consultant, you will play a critical role in assisting Account Managers with evaluations, demonstrations, and the activation of new accounts, while also providing education on the clinical utility of our products in the laboratory and/or Point-of-Care setting.

Key Responsibilities
  • Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
  • Provide on-site customer assistance in the performance of verification studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx-IDDM products as applicable.
  • Create consultative, advising relationships with customers regarding technically relevant issues, product utilization, and optimizing technical processes.
  • Eloquently communicate Abbott's message at the highest-level customer meetings.
  • Anticipate customers' needs and provide solutions for seamless integration of products and best lab practices.
  • Present professional educational programs to medical and laboratory staff as needed.
  • Communicate and collaborate with team members in discovering and managing troubleshooting events.
  • Communicate to peers new advances or changing trends identified in the healthcare marketplace.
  • Assist sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of rapid turnaround time of the product(s).
  • Proactively follow up and identify at-risk accounts to Technical Services and to the appropriate sales account owner and recommend strategies and suggestions to retain such accounts.
  • Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products.
  • Assist with product training of sales, marketing, and Technical Service staff.
  • Conduct workflow analysis for large clinics and hospitals to guide decision making and to create efficient workflows to improve turnaround times and customer satisfaction.
  • Proactively participates and attends monthly Technical Consultant calls, company and professional meetings, and educational webinar calls.
Requirements
  • Bachelor of Science degree in Medical Technology or Bachelor of Science Degree in Nursing from an accredited college or university or directly equivalent degree.
  • Registered Medical Technologist or Registered Nurse in state of residence.
  • Minimum of 3 years continuous experience as a Medical Technologist in a clinical lab environment or as a Registered Nurse in a critical-care or infectious disease environment.
  • At least one year of related implementation or Point-of-Care Testing experience.
  • Competent in computer operation including Microsoft Word, Excel, PowerPoint, and Outlook in addition to PDF files.
  • Outstanding written and verbal communication skills, including a demonstrated ability to clearly and effectively teach complex subjects to a diverse audience.
  • Ability to work with a diverse team on multiple tasks is critical.
Preferred Qualifications
  • Management, supervisory, or POCC experience preferred.
  • Advanced degrees and/or Sales experience preferred.
  • 5 years of Medical Technologist or Registered Nurse experience.
  • Extensive Point-of-Care Testing or infectious disease knowledge.
  • Proven excellence in customer service, training, and troubleshooting skills.
  • Familiarity with infectious disease, point-of-care testing, and an understanding of sales is highly desirable.
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. We are committed to employee diversity and are an equal opportunity employer. Join us in creating breakthrough science to improve people's health.