Automotive Technical Advisor

3 weeks ago


Columbus, Ohio, United States MarketSource Full time

Job Title: Automotive Technical Advisor

Job Summary:

We are seeking an experienced Automotive Technical Advisor to join our team at MarketSource. As an Automotive Technical Advisor, you will serve as a direct liaison between dealerships and OEMs, providing technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers.

Key Responsibilities:

  • Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
  • Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
  • Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
  • Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
  • Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
  • Provide phone and in-dealership technical assistance
  • Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
  • Troubleshoot and solve final repair attempt situations
  • Identify repair shop process improvements and proactive business planning with a focus on the customer
  • Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
  • Provide support for C.A.G./engineering- providing on ground request support
  • Oversee Recall and Required Service Updates (RSU) follow-up and reduction
  • Establish yourself as a quality feedback liaison

Requirements:

  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Entrepreneurial individual with a history of leadership and achievement
  • Excel in building positive working relationships, cost assessment and conflict resolution
  • Understanding of automotive dealership fixed operations
  • Ability to travel to dealerships within a designated area
  • Ability to communicate technical information to all levels within both the client and the dealerships
  • Ability to analyze data and create custom reports
  • Ability to effectively use MS Word, Excel, and other customized software
  • Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
  • Ability to identify and react swiftly to issues that may arise
  • Excellent written, oral and presentation skills
  • Ability to tackle complex issues and develop innovative and practical solutions
  • Proficient with Microsoft Office; Work, PowerPoint, and Excel

Education and Experience:

  • Bachelor's Degree or equivalent work experience in lieu of degree
  • Master Technician Certification or equivalent experience in lieu of certification
  • 2 years of automotive experience
  • Dealership fixed operations experience preferred

Work Environment:

75% travel; 2-3 weeks per month

MarketSource is an Equal Opportunity Employer



  • Columbus, Ohio, United States MarketSource Full time

    Job Title: Automotive Technical AdvisorJob Summary:The Automotive Technical Advisor will serve as a liaison between dealerships and OEMs, focusing on buyback reductions and repair efficiency. This role requires strong technical knowledge and excellent communication skills to motivate and lead dealer service personnel.Key Responsibilities:Provide technical...


  • Columbus, Ohio, United States Christian Brothers Automotive Full time

    Job Title: Automotive Service AdvisorAt Christian Brothers Automotive, we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our team, you'll be responsible for guiding our guests through the entire repair process, ensuring their satisfaction, and building lasting relationships.Responsibilities:Greet every guest with...


  • Columbus, Ohio, United States Christian Brothers Automotive Full time

    Job Title: Automotive Service AdvisorJob Overview:As an Automotive Service Advisor at Christian Brothers Automotive, you will be the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our...


  • Columbus, Ohio, United States Christian Brothers Automotive Full time

    Job OverviewAs an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles.Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair...


  • Columbus, Ohio, United States MarketSource Full time

    Job Title: Automotive Technical AdvisorJob Summary:MarketSource is seeking an experienced Automotive Technical Advisor to join our team. As a key member of our sales solutions team, you will act as a direct liaison between dealerships and OEMs, providing technical assistance and fixed operations consultation to our dealer service personnel, fleet, and...

  • Automotive Technician

    3 weeks ago


    Columbus, Ohio, United States Germain Automotive Full time

    Germain Automotive Job OpportunityWe are seeking a skilled Automotive Technician to join our team at Germain Subaru. This is a full-time position with a 3-day workweek and 4 days off. The successful candidate will also receive a $6,000 sign-on bonus.What We Offer:A supportive and collaborative work environmentTalented and experienced Service...

  • Honda Service Advisor

    3 weeks ago


    Columbus, Ohio, United States Hendrick Automotive Group Full time

    Job Summary:We are seeking a skilled Honda Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work with customers to identify and document service, maintenance, and repair needs.Schedule service appointments...


  • Columbus, Ohio, United States Alpha Automotive Full time

    Alpha Automotive is seeking a skilled Automotive Service Writer to join our team. This role will involve providing exceptional customer service, advising on vehicle maintenance, and acting as a liaison between technicians and customers. We pride ourselves on delivering personalized service to our customers, setting us apart from large dealership repair...


  • Columbus, Ohio, United States Bob Caldwell Automotive, Inc Full time

    Certified Technician Job OpportunityBob Caldwell Chrysler Jeep Dodge Ram is a top-rated MOPAR dealership seeking a skilled Certified Technician to join our service department. As a key member of our team, you will be responsible for diagnosing and repairing complex automotive issues, ensuring exceptional customer satisfaction and maintaining our reputation...


  • Columbus, Ohio, United States BYERS VOLVO Full time

    Job Title: Automotive Service AdvisorAt Byers Volvo, we strive to deliver exceptional customer experiences. As a family-owned and operated business, we prioritize happy employees, who in turn, make happy customers. We reward individuals who are dedicated, motivated, and committed to excellence.BenefitsComprehensive medical, dental, and vision...

  • Honda Service Advisor

    4 weeks ago


    Columbus, Ohio, United States Hendrick Automotive Group Full time

    Job SummaryAs a Honda Service Advisor, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role requires excellent interpersonal, customer service, and organizational skills.Key ResponsibilitiesWorks with customers and technicians to identify required maintenanceAdvises customers on...


  • Columbus, Ohio, United States Germain Jaguar Land Rover of Easton Full time

    Germain Jaguar Land Rover Easton is seeking a skilled Automotive Service Advisor to own the customer's experience in the service lane. As the first point of contact for clients, you will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.Responsibilities:* Answer service calls and set appointments* Write repair...


  • Columbus, Ohio, United States Bob Caldwell Automotive, Inc Full time

    Job SummaryWe are seeking an experienced BDC/Call Center Representative to join our team at Bob Caldwell Automotive, Inc. As a key member of our sales team, you will be responsible for generating service appointments and selling the value of our store to customers.ResponsibilitiesMake high-volume outbound calls to customers to generate service appointments...


  • Columbus, Ohio, United States Bob Caldwell Automotive, Inc Full time

    Customer Service and Sales RepresentativeWe are seeking a highly motivated and experienced Customer Service and Sales Representative to join our team at Bob Caldwell Automotive, Inc. As a key member of our sales team, you will be responsible for generating service appointments and selling vehicles to customers.Responsibilities:Make outbound calls, emails,...


  • Columbus, Ohio, United States Byers Mazda Full time

    About the Role:We are seeking a skilled Mazda Service Technician to join our team at Byers Automotive. As a family-owned and operated business since 1897, we prioritize happy employees, which leads to happy customers. Our promise is to deliver award-winning service and value to our community.Responsibilities:Perform work specified on the repair order with...

  • Tax Manager

    3 weeks ago


    Columbus, Ohio, United States Schneider Downs & Co., Inc. Full time

    Unlock Your Potential as a Tax Manager - AutomotiveSchneider Downs & Co., Inc. is seeking a highly skilled Tax Manager - Automotive to join our team of innovative thought leaders. As a trusted advisor in the professional services industry, you will provide tax consulting and compliance services, as well as oversee all aspects of the tax planning,...


  • Columbus, Ohio, United States Performance Columbus Full time

    OverviewAs a Full Time Automotive Maintenance Technician at Toyota Direct, you will have the opportunity to start a career in the automotive industry and advance professionally. Our company is growing, and we are looking for skilled technicians to join our team.Key ResponsibilitiesMaintain manufacturer training certifications and stay up-to-date with product...


  • Columbus, Ohio, United States Byers Mazda Full time

    About Byers MazdaByers Mazda is a family-owned and operated business with a rich history dating back to 1897. We strive to create a work environment that fosters happy employees, who in turn make happy customers. Our commitment to delivering exceptional service and value has earned us a reputation as an award-winning dealership.BenefitsProduction Bonus...


  • Columbus, Ohio, United States Performance Columbus Full time

    Overview:We are seeking a highly motivated and skilled Automotive Technician to join our team as a Mobile Service Technician. As a Mobile Service Technician, you will be responsible for providing exceptional customer service and performing basic automotive repairs on the road.Responsibilities:Maintain a clean and organized service vehicleCommunicate...

  • Automotive Technician

    3 weeks ago


    Columbus, Ohio, United States BYERS VOLVO Full time

    Job SummaryAt Byers Volvo, we are seeking a skilled Automotive Service Technician to join our team. As a family-owned and operated business, we prioritize happy employees, which leads to happy customers. Our promise is to deliver award-winning service and value to our community.BenefitsMedical, Dental & VisionFlexible Spending AccountsShort & Long Term...