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IT Solutions Specialist

1 month ago


Tampa, Florida, United States Coretelligent Full time

We are seeking an experienced IT Solutions Specialist to join our team in the Tampa Bay area. With a strong focus on customer satisfaction, this role will play a critical part in delivering exceptional service to our clients.

Company Overview

Founded in 2006, Coretelligent is a leading provider of comprehensive managed IT solutions. Our expertise spans cybersecurity, private cloud services, and backup and disaster recovery, catering to industries such as financial services, life sciences, technology, and professional services.

Salary & Benefits

The successful candidate can expect a competitive salary, commensurate with their experience, ranging from $80,000 to $110,000 per annum, depending on qualifications. In addition, we offer an impressive benefits package, including health, dental, and vision insurance, flexible spending account (FSA), 401(k) plan, health reimbursement account (HRA), health savings account (HSA), life insurance, disability insurance, paid parental leave, holiday pay, flexible vacation days, and sick leave.

Job Description

This exciting opportunity involves providing top-notch technical support to our clients, leveraging your skills in Windows desktop troubleshooting, Microsoft Office 365, and Mobile Device troubleshooting. Key responsibilities include:

  • Communicating effectively with clients to resolve technical issues
  • Troubleshooting backup solutions, mail-flow, and Exchange DAG
  • Deploying new hardware using imaging technology
  • Managing user accounts in Active Directory, Exchange, spam filter, and other platforms
  • Troubleshooting corporate networking and services, configuring switches and resolving DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
Required Skills & Qualifications

To succeed in this role, you will require:

  • A minimum of 3 years of related work experience
  • The ability to effectively multitask and work in a fast-paced environment
  • Excellent communication skills
  • A customer-focused approach and willingness to provide exceptional service
Becoming Part of Our Team

You'll love working at Coretelligent because of our commitment to career growth, offering opportunities to advance within the company. Enjoy a healthy work-life balance, generous vacation package, and access to ongoing learning and development opportunities.