Service Operations Engineer

11 hours ago

Kennett Square, Pennsylvania, United States Tri-M Group LLC Full time

We are seeking a highly skilled Service Operations Engineer to join our team at The Tri-M Group, LLC. As a key member of our team, you will be responsible for providing engineering support for systems additions, service contracts, and time and material contracts.

Key Responsibilities:

  • Comply with and ensure compliance with all Tri-M safety policies and procedures.
  • Work with Service Technicians to achieve complete hardware design of system add.
  • Update customer's front-end systems to include any changes needed for system addition.
  • Perform or assume responsibility for completion of all software, documentation commissioning, and customer training.
  • Handle software service calls to resolve customer issues in a timely and efficient manner.
  • Improve customer software to ensure complete optimization of building control.
  • Conduct field software training for installation and/or service technicians to enhance their software skills.
  • Assist field, service, and start-up technicians with any software problems or questions.
  • Produce AutoCAD drawings for service system additions and make corrections to existing prints.
  • Assist with software and programming on engineered systems.

Requirements:

  • Bachelor's degree in mechanical or electrical engineering or equivalent work experience.
  • Minimum of 3 to 4 years' experience in building automation systems.
  • Intermediate knowledge of Microsoft Windows applications: Word, Excel, PowerPoint, Access.
  • Intermediate knowledge of BAS programming.
  • Intermediate knowledge of drafting software (preferably AutoCAD or Visio).
  • Basic programming experience (Visual Basic, C++, Pascal).
  • Excellent organizational skills with good attention to detail and the ability to prioritize tasks to meet deadlines.
  • Excellent human relations and communication skills.
  • Ability to think and make decisions independently within the guidelines provided.
  • Ability to work under pressure in a fast-paced environment.

Physical Requirements:

  • Working a minimum of 40 hours/week.
  • Sitting 6 to 8 hours/day.
  • Lifting weights of 0 to 30 lbs. from floor to above shoulders.
  • Repetitive use of hands for writing, typing, data entry, and filing.
  • Vision adequate for computer use and reading.
  • Hearing adequate for phone use.
  • Standing, climbing, kneeling, reaching, bending, twisting, and walking as needed to perform site surveys to collect data for project design.
  • Balance adequate for climbing ladders, scaffolds, and lifts.

Environmental factors include working in:

  • Temperature extremes of 0 F to 100 F up to 8 hours inside or outside.
  • Atmospheric exposure to dust, gases, fumes, odors.
  • Poor ventilation in confined spaces.

Special hazards include exposure to mechanical, electrical, chemical, and explosive hazards.

Personal protective equipment includes use of hard hat, safety glasses, steel-toed shoes, gloves, and hearing protection.

We offer a comprehensive benefits package, including fair and competitive compensation, comprehensive medical, prescription, vision, and dental insurance, 401k retirement program, HRA spending account, employer-paid life and AD&D insurance, seven paid holidays, vacation/sick leave, and employee assistance program.

The Tri-M Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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