Intake Coordinator
2 weeks ago
The Intake Coordinator is responsible for creating a positive first impression for clients and visitors at the facility front desk. Key responsibilities include phone triage, addressing requests for services, and documenting all call activities. The successful candidate will also answer inquiry calls about facility services and availability, perform pre-registration, verify insurance eligibility, and coordinate with insurance companies. Additionally, they will facilitate assessment and/or intake to facility services when appropriate, provide administrative support to the department of admissions, and ensure the quality of service to clients and their families.
Roles and Responsibilities:- Conduct pre-admission assessments and complete admission pre-certification as needed.
- Interview clients, family members, and/or collateral sources to ensure intake criteria are met and review prospective admissions against approved admission criteria, policies, and procedures.
- Generate, guide, and lead independent discussions with referral sources for client support, conflict resolution, and business development with other treatment and healthcare professionals.
- Respond and react to the needs of referred clients, assess family needs for mediation, sober escort, and intervention, and determine which professional resources are most appropriate to contact based on information gathered.
- Decide which Interventionist and facility to recommend, the dates, and the travel.
- Work closely with other departments as well as external parties to ensure the timely admission of clients.
- Document daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system and maintain all documentation involved with the admissions process.
- Complete insurance verifications for all clients per CBO guidelines on all private insurance admissions.
- Screen calls from referrals and set up transportation for admission.
- Maintain a waiting list for admissions and stay in contact with potential candidates to facilitate admissions.
- Greet and assist clients, visitors, and staff at the front office and oversee the traffic flow and incidents in the lobby area.
- High School Diploma or equivalent required; Bachelor's Degree in social work, psychology, counseling, or other related field of study preferred.
- One or more years' experience in healthcare admissions required, preferably in the mental health or substance abuse field.
- Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
- Knowledge of community resources.
- Outstanding interpersonal and interviewing and assessment skills, skill in telephone etiquette and paging procedures.
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility requirements.
Cottonwood Tucson offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Cottonwood Tucson is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
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