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Customer Experience Ambassador

2 months ago

Tempe, Arizona, United States Carvana Full time

Job Summary: We are seeking a highly skilled Customer Experience Ambassador to join our team at Carvana. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Customer Experience: Celebrate with customers, empathize when things go wrong, and resolve customer issues in a timely and professional manner.
  • Communication: Develop and maintain effective communication skills to ensure seamless customer interactions.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
  • Team Collaboration: Work collaboratively with internal teams to ensure customer needs are met.

Requirements:

  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Teamwork: Ability to work collaboratively with internal teams to achieve customer satisfaction.