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Store Leadership and Customer Service Manager

3 weeks ago

Florence, Kentucky, United States Walmart Full time
Job Overview

We are seeking a highly skilled Store Leadership and Customer Service Manager to join our team at Walmart. This role is responsible for leading store operations, developing high-performing teams, and delivering exceptional customer service.

Key Responsibilities
  • Lead store operations, including managing budgets, forecasting sales, and controlling expenses
  • Develop and implement business plans to drive sales growth and improve profitability
  • Mentor and develop associates to achieve their full potential
  • Ensure excellent customer service standards are met, resolving customer complaints and issues promptly
  • Communicate effectively with all levels of the organization, including store associates, district managers, and corporate teams
Requirements
  • 2 years of college or equivalent experience; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience
  • Ability to lead and manage high-performing teams, providing coaching and development opportunities
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers, associates, and stakeholders
  • Proven track record of driving sales growth, improving profitability, and achieving business objectives
Benefits
  • Competitive salary and performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off, including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
About Us

Walmart is a global retailer committed to helping people save money and live better - anytime and anywhere - in retail stores, online, and through their mobile devices. We are a company that operates on a simple yet powerful idea: that every day low prices and rollicking good fun can make shopping a joy