EDI Solutions Specialist
1 week ago
Helen of Troy, a leading global consumer products company, is seeking an experienced EDI Solutions Specialist to join our team. This role will be based in El Paso, TX or Plano, TX.
About the Job
The EDI Solutions Specialist will be responsible for overseeing all communication between internal users, external trading partners, and external EDI network providers. This includes sophisticated troubleshooting with new and existing trading partners, setting up new trading partners, testing new and existing trading partner data maps, supervising communication system status, and maintaining EDI procedures.
This individual will also assist the department from home by bringing up the EDI server, fixing communication issues, and advising the EDI team of their status and calling them out as needed.
The ideal candidate will have 4+ years of experience in EDI working within a Gentran Server environment, experience with AS2, VAN, FTP communication topics, and be able to work from home or off-site as needed. Additionally, they must be available to work in a rotation with other team members to handle off-hours duties and be authorized to work in the United States on a full-time basis.
Key Responsibilities
- Demonstrate a balanced EDI knowledge and standard processes to develop EDI processes with full use of Gentran Server for Windows.
- Full-cycle EDI testing of installed interfaces within EDI and Oracle Applications ERP systems.
- Coordinate and install electronic transaction interfaces with customers, suppliers, and 3rd-party business partners.
- Monitoring of newly installed EDI processes.
- Timely completion of tasks within the development window defined, optimally complete testing on new processes.
- Issue-free EDI processes after Go Live, hands-off process with monitoring during Go Live window.
- Lead all aspects of Lansa Integrator AS2, and data flow, and respond to interruptions.
- Leverage knowledge of AS2, VAN, and SFTP communication channels to supervise EDI communication system and data flows, fix, and maintain systems.
- Work with trading partners to coordinate and implement new setups, maintain a balanced uptime for systems.
- Successful and trouble-free data transmissions, identifying and resolving transactional issues.
- Manage and handle internal and external customer emails, customer happiness proven by low error rates.
- Analysis of exception handling alerts for all areas of the EDI Process including communications server, core EDI server, and Oracle Applications.
- Re-processing as vital to ensure customer requirements are met.
- Trouble-free fixes resolved with maximum uptime, excellent documentation of all issues.
- Excellent oral and written English interpersonal skills.
- Good interpersonal and analytical skills.
- Excellent multitasking skills, time management, and efficiency.
- Excellent teammate who is encouraging of team members and others in the workplace.
We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, plus a bonus structure based on performance. Our comprehensive benefits package includes healthcare, dental, vision, paid holidays, paid parental leave, 401(k) with company match, basic life insurance, short-term disability, long-term disability, paid time off (PTO), paid charitable volunteer leave, and educational assistance.
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