Service Operations Director

6 days ago


Lowell, United States Redline Powersports Full time
Job Summary:

We are seeking a highly skilled and experienced Service Operations Director to lead our service team at Redline Powersports in Augusta, GA. As a key member of our management team, you will be responsible for driving profitability and customer satisfaction through effective management of the service department.

The ideal candidate will have at least 2 years of management experience in a retail or automotive environment, with a proven track record of success in driving sales growth and improving customer satisfaction.

The estimated salary for this position is around $65,000 - $85,000 per year, depending on experience and qualifications.

Key Responsibilities:
  • Hire, train, motivate, and mentor the service team to ensure exceptional customer service and high-quality workmanship.
  • Conduct ongoing training for service advisors to drive profitability and improve technician efficiency.
  • Implement and support processes that improve technician efficiency and customer satisfaction.
  • Review and follow up on department KPIs to achieve forecast goals.
  • Ensure compliance with manufacturer warranty and policy procedures.


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