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Housekeeping Manager

2 months ago

Priest River, Idaho, United States Hill's Resort Inc Full time

{"h1": "Housekeeping Manager Job Description", "p": "At Hill\u2019s Resort Inc, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our facilities operations team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.

Responsibilities:

* Lead by example, fostering a positive and collaborative work culture within the housekeeping team.
* Conduct regular team meetings to communicate goals, updates, and provide a forum for staff input.
* Address employee concerns and conflicts promptly and effectively. Document all issues in employee files in BambooHR while keeping the Director of Operations aware of all issues.
* Maintain accurate records of cleaning schedules, maintenance requests, and staff performance evaluations.
* Make sure that maintenance requests are turned into the Facilities Director the day they are received.
* Make sure that cleaning checklists and recaps of daily cleaning are turned into the Director of Operations each day.
* Make sure that the Front Desk is aware of the status of each unit and any cleaning schedule changes.
* Work with the Front Desk and Director of Operations to forecast and plan out cleaning to ensure maximum efficiency.
* Communicate any emergent issues, repairs, delays, etc. in a timely manner with the appropriate team members.

Requirements:

* Develop a training program to ensure that staff is well-versed in the latest cleaning techniques and industry best practices. Ensure that all full time staff members are able to complete all housekeeping tasks and coach them to become capable of managing their own summer crews.
* Foster a culture of teamwork and continuous improvement.
* Use checklist to ensure consistency and thoroughness.
* Ensure that the appropriate cleaning checklists are used by each crew for the proper crew size and unit type.
* Collaborate with maintenance and front desk teams to promptly address and resolve any unit & lodge related issues.
* Monitor and analyze guest feedback, implementing improvements based on comments and suggestions.
* Maintain a detailed inventory tracking system for cleaning supplies, linens, and amenities.
* Identify usage patterns and adjust procurement accordingly.
* Label & Number Inventory (i.e. 1 of 4)
* Establish and maintain a proactive approach to guest satisfaction by anticipating needs and exceeding expectations.
* Respond promptly to guest inquiries and requests.
* Ensure adherence to health and safety regulations and maintain a clean and sanitary environment.
* Develop and enforce proper handling of cleaning chemicals and equipment to minimize risks. Make sure that chemical data sheets are available to all staff through the accounting office.

Physical Demands:

* Walk, sit, stand, and squat
* Lift in excess of 30lbs.
* Utilize hands and wrists with high dexterity ", "h2": "Key Qualifications", "ul": [{"li": "Proven experience in housekeeping management or a related field"}, {"li": "Excellent leadership and communication skills"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively"}, {"li": "Strong attention to detail and ability to maintain accurate records"}, {"li": "Ability to work collaboratively with other departments to achieve common goals"}, {"li": "Knowledge of health and safety regulations and best practices"}, {"li": "Ability to develop and implement training programs"}, {"li": "Ability to analyze guest feedback and implement improvements"}, {"li": "Ability to maintain a detailed inventory tracking system"}, {"li": "Ability to label and number inventory"}, {"li": "Ability to establish and maintain a proactive approach to guest satisfaction"}, {"li": "Ability to respond promptly to guest inquiries and requests"}, {"li": "Ability to ensure adherence to health and safety regulations"}, {"li": "Ability to develop and enforce proper handling of cleaning chemicals and equipment"}], "h2": "What We Offer", "p": "We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today"}