Assistant Service Manager

2 weeks ago

Sebastopol, California, United States Vital Energy Full time
About the Role

We are seeking a highly organized and detail-oriented Assistant Service Manager to support and oversee the generator, solar, and battery service department operations at Vital Energy.

This is a full-time position (8am-5pm) with a competitive wage, dependent on experience, and a range of benefits including PTO, holidays, sick leave, mileage reimbursements, technology stipend, professional development assistance, employee discounts, and referral programs.

Key Responsibilities
  • Lead and supervise the Service Department, ensuring efficient and effective operations.
  • Initiate and respond to customer communications, issues, and requests in a timely and professional manner.
  • Schedule, confirm, and process service calls and repairs, working closely with Field Technicians to ensure clear customer communications and accurate documentation.
  • Prep and process daily Service Reports and billing, submit and process estimates and invoicing, and answer customer inquiries.
  • Maintain and order parts and inventory for the service and maintenance department, track and receive parts, and enter them into our inventory system.
  • Submit and process warranty claims and RMA's to manufacturers, and monitor generator, solar, and battery remote monitoring systems for issues or alerts.
  • Manage all repairs and service for the company fleet.
Requirements and Qualifications
  • Experience in a generator, solar, HVAC, or equipment service department is a huge plus.
  • Understanding of construction process, tools, equipment, and materials is very helpful.
  • Outstanding communication, customer service, and problem-solving skills, with a professional and pleasant demeanor.
  • Fast learner with good technical understanding and support skills, able to explain, educate, and walk customers through basic technical directions.
  • Strong problem-solving skills, able to proactively identify issues and develop and execute solutions.
  • Self-starter who is able to manage multiple tasks with minimal direction, a team player with a 'can do' attitude.
  • Highly organized with a strong attention to detail, strong organizational and administrative skills, with the ability to anticipate, improvise, and adapt for optimal resolutions.
  • Excellent time management skills and ability to multi-task and prioritize work, strong computer and office system skills with proficiency in cloud-based systems including Google Suite, CRM, DocuSign, Quickbooks Online, etc.
  • Knowledge of construction safety guidelines and requirements is a plus.
About Us

Vital Energy is a local and family-owned service provider since the 80's, committed to delivering exceptional service and support to our customers.

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