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Product Manager for Conversational Design Experiences
1 month ago
Agero is a leading provider of digital driver assistance services, aiming to rethink the vehicle ownership experience through a combination of passionate people and data-driven technology. Our mission is to strengthen our clients' relationships with their customers by providing exceptional service to millions of stranded motorists annually.
About the Role
We're seeking a Product Manager to drive the development of conversational design experiences across our roadside assistance platform. This role will involve working with engineering, operations, data science & analytics, and design to develop features and experiences that enable efficient delivery of exceptional service. The successful candidate will have a tremendous impact on the product and be able to see their work get to market quickly.
Responsibilities
• Manage product definition and development of conversational design experiences across interactive voice assist and chatbot feature sets.
• Forge strategy of existing communication channels into an era of new technologies, including increased conversation automation and AI.
• Partner with multiple stakeholders to understand the needs of our customers and operations specialists.
• Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists.
• Own and measure core success metrics of the product and the business.
• Continuously prioritize and manage the backlog and upcoming sprints.
• Communicate regularly with key internal and external constituents.
Requirements
• 3+ years full-time product management experience
• Experience with chatbots and interactive voice assist systems; an appreciation for various conversational design frameworks
• Analytical ability to unpack complex problems, synthesize data, and identify root issues
• Strong UX and workflow design skills
• User-centric product philosophy and methodology
• Experience in A/B testing features regularly to validate outcomes
• Excellent communication and collaboration skills
