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Patient Service Representative

2 months ago

Henderson, North Carolina, United States Rural Health Group Full time
About the Role

Rural Health Group is seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Telephone Inquiries: Respond to patient calls in a friendly and professional manner, providing information on our health services and procedures.
  • Patient Scheduling: Schedule appointments with our healthcare providers and handle cancellations and rescheduling as needed.
  • Documentation: Accurately document patient interactions in our electronic health record system.
  • Problem-Solving: Resolve patient concerns and issues in a timely and professional manner.
  • Communication: Communicate effectively with patients, providers, and other healthcare team members to ensure seamless care coordination.
Requirements
  • Experience: 1+ year of experience in a call center or healthcare setting.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and customer service skills, ability to multitask and work in a fast-paced environment.
  • Language: Bilingual in English and Spanish preferred, but not required.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to helping our employees grow and develop in their careers.
  • Collaborative Team Environment: We have a dynamic and supportive team environment that values collaboration and teamwork.