Senior Application Support Lead
2 weeks ago
At firstPRO, Inc, we are seeking a highly skilled Senior Application Support Engineer to lead our technical support team. The ideal candidate will have a strong background in technical support, leadership experience, and excellent communication skills.
Key Responsibilities:
- Lead a team of Application Support Engineers, ensuring timely resolution of technical issues and adherence to SLAs.
- Collaborate with cross-functional teams to resolve complex issues and enhance product offerings.
- Act as an escalation point for critical issues and oversee on-call support.
- Provide technical support, triage issues, and analyze logs for root cause analysis.
- Manage software upgrades, system configurations, and client migrations.
Qualifications:
- 5+ years of experience in technical support, with a preference for the financial services industry.
- Proven leadership experience in technical roles.
- Proficient in Microsoft Windows, FIX protocol, networking (TCP/IP), and SQL.
- Strong communication skills and ability to perform under pressure.
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