Customer Experience Specialist

7 days ago


Altoona, Pennsylvania, United States Sam's Club Full time
About the Role

We are seeking a skilled Customer Experience Specialist - Food Preparation to join our team at Sam's Club. In this role, you will be responsible for preparing fresh food items daily, following recipes and maintaining high-quality products in our prepared foods area.

As a Customer Experience Specialist - Food Preparation, you will have the opportunity to work closely with cross-functional teams, help educate other associates on tools, tasks, and resources, and communicate effectively with the members of the team.

Responsibilities:
  • Food Preparation: Prepares food according to item specifications, understands and plans future productions, and adheres to food safety standards, sanitation guidelines, cold chain compliance, and inventory management.
  • Team Collaboration: Collaborates with cross-functional teams, helps educate other associates, and communicates effectively with the team.
  • Store Maintenance: Maintains the sales floor in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Customer Service: Provides exceptional customer service by assisting customers according to company policies and procedures.
Requirements:
  • Minimum Qualifications: Must be 18 years of age or older.
  • Preferred Qualifications: Food Service experience and Food Handler Certification (Food Safety) are preferred.
What We Offer:
  • Competitive Salary: $16.00-$23.00 per hour, depending on location and experience.
  • Benefits: Health benefits, financial benefits, paid time off, and other great benefits.
  • Growth Opportunities: Career growth opportunities within the company.


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