Customer Service Delivery Specialist, UPMC Altoona

6 days ago


Altoona, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time
About the Role

We are seeking a Customer Service Delivery Specialist to join our team at UPMC Altoona in Pennsylvania.

As a key member of our delivery team, you will play a crucial role in ensuring timely and safe delivery of pharmaceuticals, supplies, and equipment to our customers. Your primary responsibilities will include coordinating and delivering products accurately, courteously, and efficiently.

This is a casual role, working one to two shifts per week (8-11 hours per shift), with occasional travel outside of Altoona, PA to Eastern PA UPMC sites.

Key Responsibilities:

  • Obtain patients' signatures on specific forms.
  • Organize and file pharmacy documentation as required.
  • Handle customer complaints in a fair and empathetic manner.
  • Cooperate and coordinate with other staff to ensure efficient deliveries.
  • Meet expectations for customer satisfaction and anticipate their needs.
  • Deliver pharmaceuticals, supplies, and equipment in a timely, safe, and accountable manner.
  • Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach.
  • Complete daily logs in a timely manner.
  • Assist in preparing packing lists/delivery tickets.
  • Accept assignments willingly.
  • Ensure that completed packing list/delivery tickets are forwarded to reimbursement.
  • Assist in preparing orders for delivery.
  • Perform various duties, such as shipping, receiving, and general warehouse cleaning.
  • Cooperate with other staff members when planning and organizing operations services.
  • Observe all company safety rules and regulations.
  • Work effectively and maintain productivity.
  • Maintain assigned vehicles in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems.
  • Pick up sharps containers and dispose of biohazardous wastes properly.
  • Pick up excess supplies and/or equipment when patients are off service. Process returned supplies and/or equipment according to policy.
  • Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT, OSHA, etc.).
  • Maintain confidentiality of patient information.
  • Document directions to patients' homes and files accordingly.


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