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Customer Service Associate

1 month ago

Colorado Springs, Colorado, United States Lowe's Full time

Lowe's is a leading home improvement company, serving millions of customers across the United States. We are seeking a skilled Customer Service Associate to join our team in this exciting role.

Job Summary:

This is an excellent opportunity for individuals who enjoy working with customers, solving problems, and delivering exceptional service. As a Customer Service Associate at Lowe's, you will be responsible for providing top-notch customer service, assisting customers with their shopping needs, and helping them find the right products for their home improvement projects.

About Us:

Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 50 company operating over 1,700 home improvement stores across the country. We employ approximately 300,000 associates and serve around 16 million customers each week. Our mission is to help customers improve their homes and lives through quality products, expert advice, and exceptional customer service.

Responsibilities:

  • Welcome and assist customers, answering questions and providing solutions to their shopping needs.
  • Help customers locate and select products, including appliances, tools, and building materials.
  • Process orders and deliveries accurately, ensuring customers receive their merchandise on time.
  • Cross-train in other areas of the store to provide exceptional customer service and support.
  • Prepare merchandise according to customer needs, such as tinting paint or cutting wood.
  • Guide customers through the shopping process, answering questions and resolving issues.

Requirements:

  • 6 months of experience using computers, including inputting, accessing, modifying, or outputting information.
  • 6 months of experience using common retail technology, such as smartphones and tablets.
  • Basic arithmetic skills, including addition and subtraction.
  • Able to perform duties that require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally lift 25 pounds unassisted or over 25 pounds with assistance.

Benefits:

  • Competitive salary range: $15.00 - $21.00 per hour
  • Top-tier health insurance options
  • Tuition assistance program
  • Company-matching 401(k) and optional Employee Stock Purchase Program
  • 10% Associate Discount
  • Track to the Trades program

Location:

This role is located in various Lowe's stores across the United States. Travel requirements may vary depending on the location and department assignments.