Product Experience Manager
2 days ago
We're on a mission to revolutionize the way we interact with customers across every screen. As a Junior Product Manager - End to End Customer Journey, you'll play a crucial role in defining the future of customer product experiences across our Digital Media portfolio.
The OpportunityWe're looking for someone to help us launch new products with best-in-class experiences while driving improvement to existing ones among our biggest flagship products. You'll engage with cross-functional teams across every step in the customer journey, working to ensure seamless experiences for our customers.
Key Responsibilities- Support the development of key personas and customer journeys by mapping flows and diagnosing performance issues.
- Assist in journey mapping and benchmarking internal and external workflows to identify best practices.
- Gather and analyze data to determine the size and impact of journey changes.
- Collaborate with design teams to obtain and integrate the latest designs.
- Conduct research and gather data from various sources to support senior product managers in decision-making.
- Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization.
- Strong analytical skills with the ability to gather and interpret data from multiple sources.
- Excellent collaboration skills and the ability to work effectively with cross-functional teams.
- Basic understanding of creative/design tools and processes.
- Experience with Figma and creative tools a plus.
- Strong communication and presentation abilities.
- A proactive and detail-oriented approach to work.
- 1-3 years of experience in a related field.
We're passionate about empowering people to craft beautiful and powerful images, videos, and apps. If you're passionate about building delightful customer-centric experiences, we want to hear from you
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