Higher Education Assistant
4 weeks ago
About Harper College
We are a premier community college serving approximately 29,000 students annually in Chicago's northwest suburbs.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Higher Education Assistant - Orientation Specialist. This is a dynamic opportunity to work with students, staff, and faculty to provide exceptional support and guidance throughout the student experience.
Key Responsibilities:
- Student Support: Provide high-quality customer service to students, including greeting visitors, answering telephone calls, and providing accurate information as appropriate. Schedules appointments in scheduling software to facilitate access to advising and orientation appointments in the student portal.
- Orientation and Tours: Deliver individual and group orientation presentations, and guide students on virtual and/or in-person college and My Harper portal tours.
- Call Campaigns: Assist with call campaigns to support student engagement and retention efforts.
Requirements:
To be successful in this role, you must be a current Harper College student, enrolled in at least six credits per semester (three for summer). A successful candidate must be able to maintain confidentiality of the department. Prior customer service or office experience is preferred.
Work Schedule:
The successful candidate will determine their schedule based on their availability. Must have some availability to work during the following hours:
Sunday - 8 am - 7 pm
Monday - 8 am - 7 pm
Tuesday - 8 am - 7 pm
Wednesday - 8 am - 7 pm
Thursday - 8 am - 7 pm
Friday - 8 am - 4:30 pm
Saturday - 8 am - 12 pm (only on final registration week)
Maximum hours per week: 20
Compensation:
The estimated annual salary for this position is $35,000 - $45,000, based on the location and job requirements.
Benefits:
As a Harper College employee, you will be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as access to our Employee Assistance Program.
How to Apply:
A cover letter and resume may be directly attached to your application; however, this is not required. Please be sure to update your application each semester to reflect your new availability.
Contact Information:
For more information about this opportunity, please visit our website.
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