Client Support Specialist

2 weeks ago


Sparta, Illinois, United States Sparta Community Hospital Full time
Job Overview

Position Title: Customer Service Representative

Department: Customer Service

Work Schedule: Part Time: 48 hours per pay period. Schedule varies.

Key Qualifications:

  • Exceptional communication and computer skills, alongside a strong background in customer service.
  • Ability to manage multiple phone lines and perform various tasks simultaneously.
  • Capability to remain composed in high-pressure situations and flexibility in scheduling is essential.
  • Self-motivated with a keen attention to detail, able to work independently.
  • Demonstrated customer service skills and the ability to engage effectively with diverse age groups.
  • Familiarity with medical terminology and/or coding is advantageous.
  • Willingness to thrive in a dynamic environment and collaborate as a team player while adhering to the organization's standards of behavior.

Role Responsibilities:

  • Professionally and efficiently manage all incoming calls, directing callers to the appropriate personnel, and notifying relevant staff of emergencies as required.
  • Act as the primary customer service contact for both outpatients and inpatients regarding scheduling, registration, and account inquiries.

*Please note that scheduling may be adjusted to align with departmental needs.



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