Client Support Specialist
2 weeks ago
Position Title: Customer Service Representative
Department: Customer Service
Work Schedule: Part Time: 48 hours per pay period. Schedule varies.
Key Qualifications:
- Exceptional communication and computer skills, alongside a strong background in customer service.
- Ability to manage multiple phone lines and perform various tasks simultaneously.
- Capability to remain composed in high-pressure situations and flexibility in scheduling is essential.
- Self-motivated with a keen attention to detail, able to work independently.
- Demonstrated customer service skills and the ability to engage effectively with diverse age groups.
- Familiarity with medical terminology and/or coding is advantageous.
- Willingness to thrive in a dynamic environment and collaborate as a team player while adhering to the organization's standards of behavior.
Role Responsibilities:
- Professionally and efficiently manage all incoming calls, directing callers to the appropriate personnel, and notifying relevant staff of emergencies as required.
- Act as the primary customer service contact for both outpatients and inpatients regarding scheduling, registration, and account inquiries.
*Please note that scheduling may be adjusted to align with departmental needs.
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