IT Security Analyst, Support Role

19 hours ago


Chantilly, Virginia, United States Top Secret Clearance Jobs Full time
Job Description:

We are seeking a highly skilled IT Security Analyst to join our team in the Chantilly, VA area. As an IT Security Analyst, you will be responsible for providing support for a team at a government location, handling various tasks related to identity, access, and credentialing.

The estimated salary for this position is around $95,000-$115,000 per year, depending on experience and qualifications.

Main Responsibilities:

  • Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support.
  • Support Identity, Access, and Credentialing issues within a customer service environment.
  • Resolve ServiceNow and JIRA tickets related to access and credentialing issues.
  • Contribute to project and group milestones.
  • Assist with project deliverables and reports as needed.
  • Develop solutions to complex technical problems.

Essential Qualifications:

  • A minimum of 2 years of related experience.
  • A Bachelor's degree or 4+ years of experience in a similar field.
  • Prior experience in a similar environment is desired.
  • Excellent customer service skills.
  • The ability to prioritize workload effectively.
  • A general understanding of Identity, Access, and Credentialing services.
  • Familiarity with PKI.
  • Experience with ticketing systems like JIRA and ServiceNow.
  • Troubleshooting skills to identify the root cause of customer issues.
  • The ability to work flexible hours between 7 AM ET and 5 PM ET.
  • Prior experience working with PII information and data.
  • Proficiency in MS Word, Excel, and SharePoint.
  • The ability to multitask, work independently, and collaborate with a team.


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