IT Security Analyst, Support Role
19 hours ago
We are seeking a highly skilled IT Security Analyst to join our team in the Chantilly, VA area. As an IT Security Analyst, you will be responsible for providing support for a team at a government location, handling various tasks related to identity, access, and credentialing.
The estimated salary for this position is around $95,000-$115,000 per year, depending on experience and qualifications.
Main Responsibilities:
- Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support.
- Support Identity, Access, and Credentialing issues within a customer service environment.
- Resolve ServiceNow and JIRA tickets related to access and credentialing issues.
- Contribute to project and group milestones.
- Assist with project deliverables and reports as needed.
- Develop solutions to complex technical problems.
Essential Qualifications:
- A minimum of 2 years of related experience.
- A Bachelor's degree or 4+ years of experience in a similar field.
- Prior experience in a similar environment is desired.
- Excellent customer service skills.
- The ability to prioritize workload effectively.
- A general understanding of Identity, Access, and Credentialing services.
- Familiarity with PKI.
- Experience with ticketing systems like JIRA and ServiceNow.
- Troubleshooting skills to identify the root cause of customer issues.
- The ability to work flexible hours between 7 AM ET and 5 PM ET.
- Prior experience working with PII information and data.
- Proficiency in MS Word, Excel, and SharePoint.
- The ability to multitask, work independently, and collaborate with a team.
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