Restaurant Shift Leader
1 week ago
The Shift Manager plays a crucial role in ensuring the smooth operation of our restaurants. This position involves leading crew members, managing shifts, and contributing to the overall success of our restaurant team.
Key ResponsibilitiesService:
- Provide exceptional customer service, ensuring guest satisfaction and resolving any concerns promptly.
- Utilize our BAM system to address customer concerns and ensure a positive experience.
People/Culture:
- Collaborate with the management team to collect Voice of the Customer feedback and improve our services.
- Motivate crew members to perform at their best, fostering a positive and inclusive work environment.
- Ensure adequate staffing levels to meet guest service requirements.
- Treat all crew members with respect and promote a sense of teamwork and accountability.
Product:
- Ensure the proper storage, handling, preparation, and presentation of ingredients and menu items, prioritizing food safety, accuracy, quality, and guest satisfaction.
- Effectively manage product projections and control waste to positively impact profitability.
- Provide a consistently high-quality service and taste experience for every guest.
Place:
- Maintain a clean, safe, and comfortable environment for guests and crew members.
- Adopt a 'clean as you go' mentality, ensuring the restaurant's interior and exterior are clean and in excellent working condition at all times.
- Create an environment that encourages guests to return.
Leadership:
- Provide encouragement and support to crew members, including communicating team goals and identifying areas for new training or skill checks.
- Assist with the hiring process and new crew member training.
- Answer crew member questions, help with problems, and oversee work for quality and guideline compliance.
- Communicate deadlines and sales goals to crew members.
- Develop strategies to promote adherence to company regulations and performance goals.
- Learn to forecast sales, create work schedules, order and track inventory, and complete required performance reports.
- Ensure cash control, security, safety, and food quality standards are consistently met.
Other duties may be assigned by restaurant management.
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