Store Supervisor Leader
4 days ago
ARC3 Gases Inc is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve.
Job DescriptionThe Store Supervisor Leader at ARC3 Gases Inc is responsible for overseeing daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance. As the local leader responsible for setting the tone and preserving ARC3's culture, the Store Supervisor Leader fosters a positive, solutions-oriented attitude, driving store success through effective resource management, team leadership, and an organized environment.
Key Responsibilities- Sales and Customer Experience
- Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
- Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
- Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability.
- Ensure the accurate preparation of quotes, delivery tickets, and sales orders.
- Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results.
- Provide training and development opportunities to employees.
- Ensure all new hires are properly trained and integrated into the team.
- Maintain a professional appearance within the team.
- Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
- Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
- Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods.
- Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed.
- Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections.
$60,000 - $80,000 per year, depending on experience.
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