Customer Service Supervisor

2 days ago


South Boston, Virginia, United States Food Lion Full time
Job Summary:
As a PT Customer Service Leader with Food Lion, you will be responsible for providing exceptional customer service, ensuring accurate and efficient transactions, and maintaining a clean and organized store environment. This role is ideal for individuals who possess excellent communication skills, are able to multitask, and can work effectively in a fast-paced environment.

**Key Responsibilities:**
  • Provide prompt, accurate, and friendly service to customers
  • Greet each customer and use their name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Scan customers' order and handle the payment transaction, per standard practice

Qualifications:
* High school graduate or equivalent preferred
* Effective communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center
* Must meet minimum age requirements to perform specific job functions

Physical Requirements:
* Ability to use computers, smart devices, and other communication systems required to perform job functions
* Perform repetitive hand and arm motions
* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
* Pull or push up to 75 lbs. on occasion
* Stand 100% of the time, frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
* Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

**Salary Range:** $18-$22 per hour depending on experience

Food Lion offers a competitive salary range of $18-$22 per hour for this position, making it an attractive opportunity for individuals looking to advance their careers in customer service.

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