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Sales Associate

2 months ago


Delhi, New York, United States Westlake Hardware Full time
About Westlake Ace Hardware

At Westlake Ace Hardware, we're committed to delivering exceptional customer experiences and building strong relationships with our customers and communities. As a Sales Associate, you'll play a vital role in helping us achieve this goal.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. In this role, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise.

Key Responsibilities

Customer Service:
  • Provide a positive and welcoming experience for all customers.
  • Proactively assist customers in finding the products they need.
  • Greet customers entering and throughout the store, and thank them when finished and when they are leaving the store.
  • Possess a friendly and outgoing demeanor, and work well with customers and associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personalized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

We're committed to living our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence in everything we do. As a Sales Associate, you'll have the opportunity to embody these values and make a positive impact on our customers and communities.

Requirements:

We're looking for a highly motivated and customer-focused individual who possesses the following skills and qualifications:
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Ability to stand, walk, lift (up to 25lbs), and climb.
Compensation:

We offer a competitive starting rate of $15 per hour. If you're passionate about delivering exceptional customer experiences and building strong relationships with our customers and communities, we encourage you to apply.