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Sales Associate
2 months ago
At Westlake Ace Hardware, we're committed to delivering exceptional customer experiences and building strong relationships with our customers and communities. As a Sales Associate, you'll play a vital role in helping us achieve this goal.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. In this role, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise.
Key Responsibilities
Customer Service:
- Provide a positive and welcoming experience for all customers.
- Proactively assist customers in finding the products they need.
- Greet customers entering and throughout the store, and thank them when finished and when they are leaving the store.
- Possess a friendly and outgoing demeanor, and work well with customers and associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personalized service based on the premise of amazing every customer, every time.
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets throughout the store.
- Provide assistance to Department Specialists, i.e., price changes, special orders.
- Ensure signage is current throughout the store.
- Operate a forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow-up.
- Communicate any merchandising, cost control, or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
We're committed to living our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence in everything we do. As a Sales Associate, you'll have the opportunity to embody these values and make a positive impact on our customers and communities.
Requirements:
We're looking for a highly motivated and customer-focused individual who possesses the following skills and qualifications:
- High School or GED equivalent.
- Formal retail experience preferred.
- Ability to stand, walk, lift (up to 25lbs), and climb.
We offer a competitive starting rate of $15 per hour. If you're passionate about delivering exceptional customer experiences and building strong relationships with our customers and communities, we encourage you to apply.