Sales Associate

3 days ago


Delhi, New York, United States Westlake Hardware Full time
About Westlake Ace Hardware

At Westlake Ace Hardware, we're committed to delivering exceptional customer experiences and building strong relationships with our customers and communities. As a Sales Associate, you'll play a vital role in helping us achieve this goal.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. In this role, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise.

Key Responsibilities

Customer Service:
  • Provide a positive and welcoming experience for customers, responding to their needs and resolving any issues promptly.
  • Proactively assist customers in finding products and answering questions about our merchandise.
  • Greet customers entering and throughout the store, thanking them for their business and ensuring they have a positive experience.
  • Possess a friendly and outgoing demeanor, working well with customers and colleagues alike.
  • Ensure all customer interactions are handled with professionalism and courtesy.
Store Operations:
  • Assist with receiving, checking in, and stocking merchandise throughout the store, ensuring accurate inventory levels and maintaining a clean and organized store environment.
  • Participate in daily maintenance and upkeep of the sales floor, stock room, and outdoor merchandise area, ensuring a safe and welcoming space for customers and colleagues.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise, and participate in merchandise resets throughout the store.
  • Operate a forklift safely and efficiently, following all company procedures and guidelines.
  • Communicate any issues or concerns to management, ensuring prompt resolution and maintaining a positive work environment.
Core Values:

We're committed to living our Core Values every day, which include:
  • SERVICE - Amaze our customers, colleagues, and communities by delivering exceptional experiences.
  • PASSION - Show our love for the work we do, our customers, and our colleagues, and strive for excellence in everything we do.
  • RESPECT - Value and respect every individual, recognizing the unique contributions and perspectives they bring to our team.
  • INTEGRITY - Act with authenticity and honesty, upholding the highest standards of ethics and morality in all our interactions.
  • TEAMWORK - Collaborate and support one another, working together to achieve extraordinary results.
  • EXCELLENCE - Strive for continuous improvement, seeking out new opportunities and challenges to drive growth and success.
Requirements:

We're looking for a highly motivated and customer-focused individual who possesses the following skills and qualifications:
  • High school diploma or equivalent required.
  • Formal retail experience preferred, but not required.
  • Ability to stand, walk, lift up to 25 pounds, and climb, with or without reasonable accommodation.
Compensation:

We offer a competitive starting rate of $15 per hour, with opportunities for advancement and professional growth within the company.
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