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Insurance Customer Service Representative

2 months ago

Mountlake Terrace, Washington, United States Josh Culotti - State Farm Agent Full time
Insurance Receptionist Job Description

We are seeking a highly skilled and customer-focused Insurance Receptionist to join our team at Josh Culotti - State Farm Agent. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
  • Provide information about insurance policies, coverage details, and claims processes to ensure customer satisfaction.
  • Assist clients with policy changes, updates, and renewals, ensuring seamless transitions.
  • Investigate and resolve customer issues or concerns with empathy and professionalism.
  • Collaborate with other departments to ensure comprehensive customer support.
  • Maintain accurate and up-to-date customer records.
Requirements:
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Benefits:

We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives. Our comprehensive benefits package includes health plans, retirement plans, and opportunities for career advancement within the organization.

We are an equal opportunity employer and encourage applications from individuals of all backgrounds. If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.