Insurance Customer Service Representative

1 week ago


Mountlake Terrace, Washington, United States Josh Culotti - State Farm Agent Full time
Job Overview

We are seeking a dedicated and customer-focused Insurance Receptionist to join our team at Josh Culotti State Farm Agency. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide information about insurance policies, coverage details, and claims processes.
  • Assist clients with policy changes, updates, and renewals.
  • Investigate and resolve customer issues or concerns with empathy and professionalism.
  • Collaborate with other departments to ensure comprehensive customer support.
  • Maintain accurate and up-to-date customer records.
Requirements
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Benefits

We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives. Our comprehensive benefits package includes health plans, retirement plans, and opportunities for career advancement within the organization.



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