Customer Service Representative

3 days ago


Whitewater, Wisconsin, United States Emerald Enterprises Full time
About the Role

We are seeking a highly motivated and customer-focused Call Center Agent to join our team at Emerald Enterprises in Avedo Güstrow. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Responsibilities
  • Provide proactive consultation on products, prices, and tariffs to customers
  • Closure of contracts for tariff changes, contract optimizations, and marketing of new products
  • Ensure customer retention and satisfaction through effective communication and issue resolution
  • Document and follow up on customer conversations to ensure seamless customer experience
Requirements
  • Excellent German language skills in speaking and writing
  • Proficient in PC applications (e.g. MS Office)
  • Willingness to work in shifts
  • Enjoyment of telephone conversations and sales challenges
  • High level of self-motivation, commitment, and responsibility
What We Offer
  • Secure job and permanent employment in full-time or part-time
  • Easy entry into the job through intensive training and workshops
  • Extensive employee discounts (e.g. events, online shops, discounted rates at Cleverfit)
  • Subsidized Germany ticket and free parking
  • Large company celebrations and individual team events
  • External employee counseling for various life situations (professional and private)


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