Customer Support Specialist

3 days ago


Canton, United States ResourceMFG Full time
Job Title: Customer Support Specialist

**About the Role:**
We are seeking a highly skilled Customer Support Specialist to join our team at ResourceMFG. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through accurate and timely responses to their inquiries.

**Key Responsibilities:**
* Manage large volumes of incoming calls and respond to customer inquiries in a professional and courteous manner
* Provide product information, quotes, and prices to customers
* Identify and assess customer needs to achieve satisfaction
* Handle customer complaints and provide effective solutions
* Maintain accurate records of customer interactions and orders

**Requirements:**
* Proven customer support experience or experience as a client service representative
* Strong phone handling skills and active listening
* Excellent communication and written skills
* Ability to multi-task, prioritize, and manage time effectively

**Estimated Salary Range:** $22-$26 per hour.

Contact Information: Not provided.

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