Senior Account Manager/Delivery Lead

2 weeks ago


Marquand, Missouri, United States R4 Solutions Inc. Full time
Job Summary

We are seeking a highly experienced Senior Account Manager/Delivery Manager to join our team at R4 Solutions Inc. in Indiana. The successful candidate will provide direct leadership to a team of Delivery Specialists and Support Specialists, ensuring that client expectations are met through efficient project management and delivery.

Key Responsibilities:

  • Oversee timely and accurate client deliverables, with a focus on quality and accuracy.
  • Provide management oversight and a path of escalation for customer relationships and delivery oversight.
  • Drive team engagement, development, and coaching of direct reports.
  • Support direct client work and quality check deliverables, as needed.
  • Manage project timelines to ensure on-time survey launch, completion, and reporting.

Qualifications:

  • Minimum of 8-10 years of experience in client or account management, project management, and delivery.
  • Experience leading and managing productive and engaged support teams.
  • Excellent interpersonal, communications, listening, and presentations skills.
  • Prior management experience, demonstrating solid leadership qualities and organizational skills.

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