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Account Associate

1 month ago

Grosse Pointe, Michigan, United States State Farm Insurance Full time

Job Summary: As an Account Associate at State Farm Insurance, you will be responsible for providing exceptional customer service by assisting customers with their insurance needs, processing policy changes, and handling incoming calls and emails regarding policy inquiries and claims.

Key Responsibilities:

Assist customers with their insurance needs by providing accurate and timely information
Process policy changes and updates in the system
Handle incoming calls and emails from customers regarding policy inquiries and claims
Collaborate with team members to resolve customer issues and ensure customer satisfaction
Maintain customer records and update information as needed
Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
Stay up-to-date with insurance products and industry trends to effectively assist customers
Follow company policies and procedures to ensure compliance with regulations and guidelines
Meet or exceed performance goals and targets set by the company
Continuously improve knowledge and skills through training and development opportunities