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Sales Representative

2 months ago

Hanover, Pennsylvania, United States MANCHESTER SUBARU Full time

Job Summary

Manchester Subaru is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and meeting sales targets.

Key Responsibilities

  • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Understand the terminology of the automobile business and keep abreast of changes in product technology, incoming inventory, features, accessories, etc.
  • Provide thorough product information and demonstration to all prospects.
  • Offer test drives to all prospects and follow dealership procedure to obtain proper identification.
  • Exhibit a high level of commitment to customer satisfaction.
  • Utilize dealership sales control and follow-up system.
  • Know and understand federal, state, and local laws governing retail auto sales.
  • Establish personal income goals consistent with dealership standards of productivity.
  • Know and understand equity and values, and explain depreciation to customers.
  • Ensure the sales manager meets each customer and turn 100% of closed deals to finance and insurance manager.
  • Prepare sold vehicles for customer delivery and deliver vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance.
  • Schedule first service appointments and follow up on post-delivery items and special requests.
  • Maintain an owner follow-up system to encourage repeat and referral business.
  • Maintain a prospect development and follow-up system.
  • Work with the service department and body shop to ensure vehicles are properly reconditioned on schedule.
  • Help with the used-vehicle inspection process.
  • Write complete sales orders and process paperwork in accordance with established dealership policies.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.

Requirements

  • Previous customer-facing experience in hospitality, food services, customer service, or sales.
  • Excellent communication skills, including the ability to effectively communicate in person, over the phone, and in writing.
  • Strong interpersonal and customer service skills.
  • Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously, and deal with highly confidential information in a fast-paced environment.

Benefits

  • Health and dental benefits.
  • 401(k) plan after 60 days.

Equal Opportunity Employer

Manchester Subaru is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based without discrimination.