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Franchise Logistics and Procurement Coordinator

2 months ago

West Palm Beach, Florida, United States United Franchise Group Full time
Job Overview

Company Overview:
United Franchise Group

We are currently seeking a dedicated individual to join our logistics and procurement team. This team plays a crucial role in ensuring the successful establishment of our franchise operations. We are in search of a candidate who possesses a strong character and is driven by timelines. If you have a background in customer-facing roles within a corporate setting and excel in a dynamic environment, this position may be ideal for you. A minimum of three years of experience in direct customer service is required. Your day-to-day responsibilities will involve collaborating with high-level franchisees, collecting necessary documentation, addressing brand inquiries, guiding customers through the process step-by-step, and ensuring timely openings of their businesses.

Why You Should Consider Joining United Franchise Group:

  1. We empower individuals to become successful entrepreneurs, positively impacting their lives and their communities.
  2. Our team is committed to personal and professional growth.
  3. We foster a culture of positivity, enthusiasm, and hard work.
  4. As a family-owned business, we prioritize a familial atmosphere.
  5. Our mission is to deliver exceptional customer service to our franchisees worldwide; their success is our success.
Key Responsibilities:

As a Franchise Logistics and Procurement Coordinator, you will provide essential support to our franchisees by overseeing the timeline of their store launches from start to finish. You will work closely with franchisees to facilitate their successful entry into business.

Your specific responsibilities will include:

  • Managing the timeline of franchise store launches from the signing of the franchise agreement to the operational start date.
  • Serving as the primary liaison between franchisees and corporate staff throughout the launch process for both new and resale locations across all brands.
  • Coordinating various disciplines such as signage, real estate, financing, logistics, procurement, and website requirements to ensure they are scheduled, completed, and communicated effectively.
  • Maintaining regular communication with franchisees via phone and email to provide updates on their launch status.
  • Establishing project management tracking procedures to deliver real-time status updates and effectively communicate with franchisees and corporate staff.
  • Creating an organized filing system to track all communications, documents, and updates to ensure timely launches and address any delays proactively.
  • Engaging with vendors to gather information on products or services, including pricing, availability, and delivery schedules.
  • Evaluating products for purchase based on market knowledge and conducting procurement processes.
  • Preparing purchase orders and bid requests, reviewing proposals, and negotiating contracts within budget constraints.
  • Maintaining procurement records, including items purchased, costs, delivery, and quality assessments.
  • Addressing issues with defective goods or services in collaboration with quality control personnel and vendors.
  • Processing invoices for payment and expediting the delivery of goods.
  • Drafting correspondence, reports, and other documentation as needed.
  • Organizing and maintaining a comprehensive filing system.
  • Ordering supplies and coordinating equipment maintenance.
  • Researching purchasing opportunities to secure the best products and pricing.
  • Collaborating with brand operations representatives to finalize custom package details.
Qualifications:

We are looking for a determined and resilient individual who combines excellent customer service skills with an entrepreneurial mindset and strong time management abilities. The ideal candidate will be highly organized, capable of managing multiple priorities, and thrive in a fast-paced environment. Strong verbal and written communication skills are essential for building effective business relationships.

Specific qualifications include:

  • Demonstrated determination and resilience.
  • Exceptional time management skills.
  • Highly organized and detail-oriented.
  • Strong listening abilities.
  • Capability to prioritize tasks and adapt to changing priorities.
  • A positive and supportive demeanor towards franchisees and corporate staff.
  • Self-motivated with the ability to work independently.
  • Flexibility to adapt to ongoing changes.
  • Ability to hold team members accountable for their responsibilities.
  • Experience in program or project management is required.
  • Prior experience in franchise operations or new store launches is advantageous.
  • A strong commitment to customer service with at least three years of relevant experience.
  • Experience in a coordinator or managerial role is a plus.

A bachelor's degree (B.A., B.B.A., or B.S.) or equivalent experience in a related field is preferred. Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, is required. Typing speed of at least 40 words per minute is expected.

Willingness to travel on an as-needed basis (up to 20%) is required.

Additional Information:

As a member of our team, you will enjoy:

  • Competitive compensation packages.
  • Comprehensive training programs to enhance your skills.
  • Opportunities for paid travel.
  • Medical, dental, vision, and life insurance coverage.
  • Short- and long-term disability insurance.
  • Generous paid time off and holidays.
  • 401(k) plan with company matching.
  • Team-building activities and social events.
  • Leadership development workshops.
  • Recognition for outstanding performance.
  • Opportunities to give back to the community.

Your information will be kept confidential in accordance with EEO guidelines.

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