Service Technician
7 days ago
The Virtual Assessment Technician plays a crucial role in supporting field operations by utilizing visual assistance software. This position is responsible for creating a path to service resolution, either through remote fixes or detailed work orders with pictures and notes. The goal is to ensure the field resource has all necessary information to address issues efficiently.
This role involves updating homeowners on their warranty status, communicating costs associated with out-of-warranty repairs, and gathering details for any orders needed. Additionally, the Virtual Assessment Technician performs follow-up and job site virtual inspections to guarantee quality resolution of installation, job sites visit, and service work orders.
Key Responsibilities:
- Perform virtual inspections of installed windows and doors for service issues.
- Gather relevant details to set up service requests for completion.
- Diagnose or resolve incoming service requests using virtual assessment tools.
- Create job site work orders with detailed pictures, notes, punch list items, and materials needed.
- Provide paths to resolution for homeowner service issues.
- Quote out-of-warranty status to homeowners and provide quotes for work and product not covered by the warranty.
- Document milestones and customer contact within the system of record.
- Attend company meetings and seminars as required.
Compensation Package:
- An estimated hourly rate of $28-30 based on experience.
- 401(k) with company match.
- Health insurance (medical, vision, dental) and supplemental life insurance.
- PTO - vacation, sick, and holiday pay.
- Prorated Backup Family Care (10 days).
- Student Loan Repayment Program and Student Tuition Reimbursement.
- Access to Employee Perks Program.
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