Retail Sales Associate
1 month ago
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Floor & Decor Holdings, Inc. As a Retail Sales Associate, you will play a key role in providing exceptional customer service and support to our customers, helping them find the perfect products for their projects. You will work closely with our sales team to maintain a clean and well-stocked sales floor, ensuring a fast-paced and safe environment for our customers and colleagues.
Key Responsibilities
- Connect with customers, ask about their projects, and recommend our products to exceed their expectations.
- Provide above-and-beyond customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Maintain the in-stock condition of assigned areas, ensuring a clean, shoppable, and safe environment for customers and colleagues.
- Work collaboratively with management and team members to achieve sales goals and drive business results.
- Process customer transactions, handle returns and exchanges, and follow established cash, check, and credit card acceptance procedures.
- Create price tags and merchandise signs, stock, tag, and display merchandise to create an engaging shopping experience.
- Act and work in a manner consistent with the company's core values, demonstrating a commitment to safety, quality, and customer satisfaction.
- Answer telephone calls and respond to customer inquiries in a professional and courteous manner.
- Be available to assist in other areas of the store as needed, working in a fast-paced environment with accuracy and efficiency.
Requirements
- Must be 18 years or older.
- Knowledge of basic math skills and ability to handle multiple tasks and work well under pressure.
- Customer service experience and ability to work in a team environment.
- Some positions may require completion of forklift certifications through F&D.
- Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
Physical/Sensory Requirements
- Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to use hands and fingers to handle or feel objects.
- Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity
Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
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