Customer Experience Coordinator

3 weeks ago


Daly City, California, United States Gentiva Personal Care Full time
Why Work with Us
At Gentiva Personal Care, we pride ourselves on being a dynamic and supportive work environment. Our team is committed to delivering exceptional customer service and ensuring the highest level of care for our clients. As a Client Service Representative, you will have the opportunity to work with a talented group of individuals who share your passion for delivering outstanding customer service and making a positive impact in the lives of others.

What You'll Do
• Provide excellent customer service to clients and their families
• Coordinate service plans and communicate with clients/responsible parties
• Document all client communications in Matrix
• Collaborate with Branch and Staffing Manager/s to resolve client concerns and aid in customer retention

What We Offer
• Competitive salaries and comprehensive benefits package
• Opportunities for professional growth and development
• Comprehensive benefits, including health insurance, 401k plan, tuition reimbursement, and PTO
• Mileage reimbursement and local car travel required

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