Sales Associate

6 days ago

Portage, Michigan, United States Chico's FAS Full time

Position Overview

The Sales Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth in our chic boutique. As a Sales Associate, you will be the face of our brand, providing personalized service and product knowledge to our discerning customers.

Key Responsibilities

  • Drive for Results
    • Meet or exceed sales goals by utilizing effective sales techniques and communicating product knowledge to customers.
    • Maintain knowledge of current sales and promotions, and ensure pricing and visual standards are met.
    • Ensure merchandise handling, presentation, and loss prevention standards are maintained.
    • Participate in visual directives, including monthly store sets and zone maintenance.
  • Customer Experience
    • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
    • Ensure prompt resolution of customer concerns and provide a fast and efficient register experience.
    • Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
    • Sign up clients for our reward program and build a solid customer following through clienteling and wardrobing.
    • Maintain consistent client communication through the utilization of customer books.
  • Operational Excellence
    • Support replenishment activities to keep the store full and abundant.
    • Assist with locate fulfillment and visual directives, including floor sets, window changes, and visual presentations.
    • Assist with boutique cleanliness and organization.
  • Teamwork and Growth
    • Promote an inclusive, collaborative approach to problem-solving.
    • Seek personal developmental opportunities and solicit feedback.

Qualifications

  • High School diploma or equivalent.
  • Retail or sales experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication and customer service skills.
  • Able to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Able to communicate with customers, associates, and management.

Physical Requirements

  • Constant walking/standing (67-100% of 8-hour shift).
  • Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent climbing (34-66% of 8-hour shift).

Chico's FAS is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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