Customer Support Associate

3 days ago


Springville, New York, United States Reding Inc Full time

At Reding Inc, we're committed to delivering exceptional service and support that reflects our values of pride, skill, and familial warmth. As a Customer Support Associate, you'll play a vital role in achieving our strategic objectives and annual goals.

We're looking for full-time candidates who share our passion for excellence and have a strong ability to communicate clearly with customers. If you're motivated to deliver top-notch service and support, we'd love to hear from you.

Key Responsibilities:

  • Respond to customer calls with courtesy and professionalism
  • Engage in outbound calling to secure scheduled calls and club memberships
  • Maintain accurate customer information in our database
  • Work with Dispatch to schedule service calls and provide technicians with customer details
  • Effectively manage conflict resolution through clear communication
  • Renew club memberships and schedule preventative maintenance appointments

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year
  • Ongoing training and development opportunities
  • A supportive team environment that prioritizes employee well-being

About Us:

Reding Inc is the leading HVAC company in Western New York, renowned for its expertise and commitment to excellence. We value each team member and foster a familial atmosphere that promotes respect, support, and motivation.



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