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Operations and Maintenance Systems Engineer

2 months ago

Ashburn, Virginia, United States Leidos Full time
Job Title: Operations and Maintenance Systems Engineer

Leidos is seeking an experienced Operations and Maintenance Systems Engineer to support a complex DHS effort.

In this role, you will provide operations and maintenance (O&M) support on a mission-critical program supporting the CBP Passenger Systems Program Directorate (PSPD).

PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States.

You will work with the application teams, end-users, PSPD Divisions, and other infrastructure teams to support production issues.

Key Responsibilities:

  • Provide O&M support on a mission-critical program
  • Work with application teams, end-users, and infrastructure teams
  • Support production issues and troubleshoot application problems
  • Monitor production applications and databases
  • Analyze recurring problems and initiate solutions

Requirements:

  • BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience
  • U.S. Citizen
  • Experience with supporting applications within the AWS Cloud environment
  • Experience with troubleshooting application production problems and providing solutions promptly
  • Experience with monitoring production applications and databases
  • Ability to analyze recurring problems and initiate solutions for preventing reoccurrence
  • Experience in supporting O&M 24x7x365 operations including nights, weekends, and holidays
  • Knowledge of ticketing systems such as ServiceNow and JIRA

Desired Qualifications:

  • DoS Top Secret or DHS Full-BI
  • Solid experience with monitoring tools Dynatrace, Splunk, Kibana, and Grafana
  • Configuration of hardware devices
  • Experience with Linux and Windows scripting
  • Software installation
  • Experience with Agile/Scrum Methodology

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.