Operations and Maintenance Systems Engineer
4 weeks ago
Leidos is seeking a highly skilled Operations and Maintenance Systems Engineer to support a complex DHS effort. In this role, you will provide operations and maintenance (O&M) support on a mission-critical program supporting the CBP Passenger Systems Program Directorate (PSPD).
Key Responsibilities:
- Provide O&M support on a mission-critical program supporting PSPD.
- Work with application teams, end-users, PSPD Divisions, and other infrastructure teams to support production issues.
- Support production issues, including troubleshooting and providing solutions.
- Monitor production applications and databases.
- Analyze recurring problems and initiate solutions for preventing reoccurrence.
- Support O&M 24x7x365 operations, including nights, weekends, and holidays.
- Knowledge of ticketing systems such as ServiceNow and JIRA.
Requirements:
- BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 7 years of previous relevant experience.
- Active Top Secret Clearance or DHS Full BI.
- U.S. Citizen.
- Experience with supporting applications within the AWS Cloud environment.
- Experience with troubleshooting application production problems and providing solutions promptly.
- Experience with monitoring production applications and databases.
- Ability to analyze recurring problems and initiate solutions for preventing reoccurrence.
- Experience in supporting O&M 24x7x365 operations, including nights, weekends, and holidays.
- Knowledge of ticketing systems such as ServiceNow and JIRA.
Desired Experience and Skills:
- Solid experience with monitoring tools Dynatrace, Splunk, Kibana, and Grafana.
- Configuration of hardware devices.
- Experience with Linux and Windows scripting.
- Software installation.
- Experience with Agile/Scrum Methodology.
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