Operations and Maintenance Systems Engineer

4 weeks ago


Ashburn, Virginia, United States Leidos Full time
Job Summary:

Leidos is seeking a highly skilled Operations and Maintenance Systems Engineer to support a complex DHS effort. In this role, you will provide operations and maintenance (O&M) support on a mission-critical program supporting the CBP Passenger Systems Program Directorate (PSPD).

Key Responsibilities:
  • Provide O&M support on a mission-critical program supporting PSPD.
  • Work with application teams, end-users, PSPD Divisions, and other infrastructure teams to support production issues.
  • Support production issues, including troubleshooting and providing solutions.
  • Monitor production applications and databases.
  • Analyze recurring problems and initiate solutions for preventing reoccurrence.
  • Support O&M 24x7x365 operations, including nights, weekends, and holidays.
  • Knowledge of ticketing systems such as ServiceNow and JIRA.

Requirements:
  • BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 7 years of previous relevant experience.
  • Active Top Secret Clearance or DHS Full BI.
  • U.S. Citizen.
  • Experience with supporting applications within the AWS Cloud environment.
  • Experience with troubleshooting application production problems and providing solutions promptly.
  • Experience with monitoring production applications and databases.
  • Ability to analyze recurring problems and initiate solutions for preventing reoccurrence.
  • Experience in supporting O&M 24x7x365 operations, including nights, weekends, and holidays.
  • Knowledge of ticketing systems such as ServiceNow and JIRA.

Desired Experience and Skills:
  • Solid experience with monitoring tools Dynatrace, Splunk, Kibana, and Grafana.
  • Configuration of hardware devices.
  • Experience with Linux and Windows scripting.
  • Software installation.
  • Experience with Agile/Scrum Methodology.


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