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Patient Services Coordinator
2 months ago
The Front Office staff member will warmly welcome patients as they arrive. This role involves confirming and updating patient records, ensuring all registration details are accurate, and liaising with the Billing department regarding any insurance modifications. Furthermore, the individual will inform nursing personnel of patient arrivals and support phone operations, manage appointment scheduling, take messages, and maintain a tidy and inviting waiting area.
In addition to check-in responsibilities, the employee may also engage in check-out activities as patient flow requires. This includes scheduling follow-up visits, processing payments and charges, balancing the cash drawer, and assisting with phone inquiries when needed. Adaptability and a readiness to accommodate changing schedules are essential traits for this position.
Key Job Standards:
- Zero errors in insurance verifications or updates
- Expertise in patient workflows and multitasking
- Delivering an outstanding patient experience
- Monitoring patient wait times in the reception area
- Ensuring accurate cash drawer reconciliations at the end of the day
- Collecting all co-pays and deductibles
- Exhibiting proficiency in Athena workflow processes
This job is posted by ApplicantPro.
